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House Rules 

The 48 Hour Rule...

At Salon CARU we strive to provide exceptional service tailored to your beauty needs. We understand that life can sometimes throw unexpected curveballs, and plans may need to be adjusted. However, as a team of dedicated professionals, our stylists rely on their scheduled appointments to sustain their livelihoods.  In order to support our stylists and maintain the high quality of service you expect from us, we have implemented a 48-hour cancellation rule. While we empathize with unforeseen circumstances, we kindly ask that any cancellations or rescheduling requests be made at least 48 hours in advance of your appointment time.

This rule allows us to effectively manage our schedules, ensuring that our stylists can maximize their time and talents, while also accommodating the needs of all our valued guests. By adhering to this rule, you help us maintain a harmonious balance between our commitment to you and our dedication to our team.

After 48 hours will result in a charge equivalent to half of the scheduled service.

Last-minute cancellations on the day of your appointment or no-shows will incur the full-service charge.

If you made an appointment online, and cancel, your deposit will be saved to your account and can be used towards your next service or charge.

Due to the length of service, all Keratin and Brazilian Blow Out services require 72 hours in advance for cancellation.    

New extension services require 1 week in advance for cancellation. 

The 15 minute Rule...

We understand the importance of your time and strive to accommodate everyone's schedules to the best of our ability. To maintain the smooth operation of our salon and ensure that each client receives the attention they deserve, it is important to be on time to your appointment.  

If you arrive more than 15 minutes late for your scheduled appointment, Salon CARU reserves the right to refuse service and may result in a cancellation fee. We kindly ask for your understanding and cooperation in adhering to this rule, as it allows us to honor our commitments to other guests and maintain the quality of service that defines our salon.

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